If a payment fails or takes a while
A failed payment isn't charged. A slow one shows up on its own within a few minutes.
After you pay, we wait for the payment to be confirmed and add your conversations as soon as it is.
- If you see "That payment didn't go through", nothing was charged. You can try again whenever you're ready.
- If you see "Taking longer than usual", give it a few minutes. If you paid, your conversations will appear on the Top up page on their own.
- If you cancelled, nothing was charged.
If money left your account but your conversations still haven't appeared after an hour, write to us at hello@ourpoint.in with the email you use on Ourpoint and roughly when you paid. Please don't send card numbers or passwords.