If something has gone wrong, including content you want removed, a privacy request, a payment problem, or a complaint about a member or about us, contact our Grievance Officer, appointed under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020.
[Grievance Officer full name]
Grievance Officer, [Company legal name] Private Limited
[Registered office address, India]
Email: grievance@ourpoint.in
Phone: [Grievance Officer phone]
What to include
- The email on your Ourpoint account.
- What happened, and when.
- The member or conversation involved, if any. In the app, “Report or block” sends us this automatically.
- What you'd like us to do.
What happens next
- We acknowledge your complaint within 24 hours.
- We resolve it within 15 days.
- Complaints about intimate, sexual or morphed images of you are acted on within 24 hours.
If you're not satisfied
- You can appeal to the Grievance Appellate Committee at gac.gov.in within 30 days of our decision.
- For complaints about your personal data, you can approach the Data Protection Board of India.
- For complaints about a purchase, you can contact the National Consumer Helpline on 1915.
General support
For everything else: support@ourpoint.in.