Conversation packs are sold by Dodo Payments, our merchant of record, on behalf of [Company legal name] Private Limited. This policy explains when you can get a conversation or money back.
Conversations back to your balance
- If the other member declines a conversation you opened, it returns to your balance straight away.
- If they accept but don't send a message within 72 hours of accepting, the conversation closes and returns to your balance.
- If they don't respond within 72 hours, it returns automatically.
- Unused conversations never expire.
Money back
- Unused packs: if you haven't opened any conversations since buying a pack, you can ask for a full refund within 14 days of purchase.
- Failed, duplicate or wrong charges: refunded in full.
- Conversations already opened aren't refundable, because the service has been provided.
- Accounts closed for breaking our terms aren't refunded.
- If you delete your account, unused conversations are cancelled. If you're within 14 days of a purchase and haven't opened one since, ask for a refund before deleting.
How to ask
Write to support@ourpoint.in from the email on your account, with the date of purchase. Approved refunds go back to your original payment method through Dodo Payments. Timing depends on your bank, usually 5 to 10 working days. When money is refunded, the matching conversations are removed from your balance.
Cancellations
There are no subscriptions on Ourpoint and nothing renews, so there's nothing to cancel.