Safety

Everyone you meet on Ourpoint has matched a live selfie to a government ID, checked by a person. That's a strong start, but it isn't a background check. Here's how to stay safe, and what we do.

Contact details wait for a mutual yes

Until you've both said yes and opened a conversation, your card, your answers, your photos and your questions can't include a phone number, email, social media handle, link or any other way to reach you outside Ourpoint. We check for them, and the Ourpoint assistant (an AI) takes a second look at answers. An answer it flags is held until a person has checked it, and repeated attempts are reviewed and can lead to removal. This keeps everyone's first week on a platform where reports and blocks work.

Never send money

Nobody on Ourpoint ever needs you to send money, gifts, gift cards, crypto or investment deposits, for any reason: a medical emergency, a customs fee, a visa, a business opportunity. If anyone asks, report the conversation. Our assistant also watches the first 48 hours of every conversation for money requests and warns you if it sees one.

Watch for these signs

• Pushing to move to WhatsApp or another app straight away, especially if they won't talk here.
• Avoiding a video call or a public meeting for weeks, with a new reason each time.
• A story that keeps getting more dramatic, or that ends in a request.
• Asking for intimate photos, or for your address, office or family details early on.
• Claims about being abroad, in the forces, or on a ship or oil rig, combined with any of the above.

Meeting in person

• Meet in a busy public place, and get there and back on your own.
• Tell a friend or family member where you'll be and who you're meeting.
• Keep your drink with you, and leave whenever you want to.
• Take your time sharing your home address, workplace or financial details.

Reporting

Use “Report or block” in any conversation. Reporting pauses the conversation straight away, and a person on our team reads it. We act on reports of intimate or morphed images within 24 hours and acknowledge other complaints within 24 hours. Blocking ends the conversation and means you'll never be introduced again.

If you're in danger

• Emergency: call 112.
• Women's helpline: call 181.
• Online fraud or cybercrime: call 1930 or report at cybercrime.gov.in.

Then tell us at grievance@ourpoint.in so we can protect other members. We cooperate with police investigations.