Terms of Service

These terms are an agreement between you and [Company legal name] Private Limited (“Ourpoint”, “we”), registered at [Registered office address, India], CIN [Corporate Identification Number]. By creating an account you accept them, together with our Privacy Policy and Refunds Policy.

1. What Ourpoint is

Ourpoint is a matrimonial service. It is strictly for people seeking a spouse. It is not a dating website, and it must not be used for casual dating or to post obscene material. We hold Live evenings where you chat for a few minutes each with a small number of verified members, and we open a conversation if you both say yes.

Ourpoint is an intermediary under the Information Technology Act, 2000. Members create the content they share. We moderate it as these terms describe, but we do not check every statement a member makes.

2. Who can join

• You must be at least 21 years old.
• You must be single, meaning never married, divorced or widowed, and legally free to marry, and you must intend to marry. You confirm this when you sign up and again when you verify.
• You must use your real name, your own recent photos, and a valid government ID. One account per person.
• You may not create or run an account for anyone else, including a son, daughter, sibling or friend. Family members can be invited by a member to read a conversation; they cannot hold or operate an account.

3. Verification

Before you appear in anyone's weekly five, we verify your identity using a live selfie and a government ID that shows your address. An automated check helps, and a person on our team decides. Verification confirms that your face matches your ID. It is not a background check: we do not verify marital status, employment, income, education or criminal records. Your declaration that you are single is your own legal statement, and a false one is grounds to close your account.

4. How the week works

• Most weeks we try to introduce you to five members, or three if you already have two open conversations. We don't guarantee a number, a match, or a marriage.
• Introductions are chosen by our systems from your answers, which an AI assistant summarises. We never give you a compatibility score.
• Questions for each pair are written by the AI assistant and labelled as such. The assistant never writes messages on your behalf.
• Your “yes” is shown to the other person only if they also say yes.
• In cities with more members on one side, we admit people into the weekly pool in balance. You may wait in a queue after verification; your place depends on when you verified and on verified referrals.

5. Your content

You own what you write and upload. You give us a non-exclusive, royalty-free licence to store, process and show it to the people the service shows it to, only to run Ourpoint. This licence ends when you delete your account, except for copies we must keep under the Privacy Policy.

Don't share another member's photos, answers or messages outside Ourpoint without their permission.

6. Rules of conduct

You must not:

• ask any member for money, gifts, loans, investments, cryptocurrency, or bank or card details, or offer the same;
• harass, threaten, pressure or abuse anyone, or send sexual content or requests;
• impersonate anyone, misrepresent your age, marital status or identity, or use someone else's photos;
• advertise, sell, recruit, or contact members for any purpose other than marriage;
• upload content that is unlawful, obscene, defamatory, invasive of privacy, or harmful to children, or that promotes discrimination by caste, religion, colour or community;
• scrape, copy or automate access to the service, or interfere with its security.

We may pause a conversation, remove content, or suspend or close an account that breaks these rules, and we may report unlawful conduct to the authorities.

7. Sharing phone numbers

Inside an open conversation, either member can offer to swap phone numbers. Numbers are shown only after both members have chosen to share, and only to the two of them. Once shared, a number can't be taken back by Ourpoint, so share only when you're comfortable.

8. Conversations and payments

• Joining, verification, your weekly introductions, questions and picks are free.
• Opening a conversation after a mutual yes uses one conversation from a pack you've bought. Accepting a conversation is free.
• Conversations are sold in packs by Dodo Payments, our merchant of record, which processes payment and charges any applicable taxes. Prices are shown in your city's currency before you pay.
• If the other member declines, or doesn't respond within 72 hours, the conversation returns to your balance. Unused conversations don't expire and have no cash value. Refunds of money are covered by the Refunds Policy.
• There are no subscriptions and nothing renews automatically.

9. Safety

Don't share contact details (a phone number, email, handle, link or similar) anywhere on Ourpoint before you and the other member have both said yes and opened a conversation. We may hold content that does, and repeated attempts can lead to your account being closed.

You are responsible for your own interactions with other members, online and in person. Read our safety guidance. Never send money to someone you met on Ourpoint.

10. Ending your account

You can leave at any time from the Your data page, which deletes your personal data as the Privacy Policy describes. We may suspend or close your account if you break these terms, if your verification fails, or if we're required to by law. Where we can, we'll tell you why.

11. Disclaimers and liability

We provide Ourpoint with reasonable care and skill, but “as is”. We don't promise that you'll meet anyone or marry, or that members' statements are true. To the extent the law allows, our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits rights you have under the Consumer Protection Act, 2019, or liability that can't be limited by law.

12. Governing law and disputes

These terms are governed by the laws of India. Please contact our Grievance Officer first; most issues are resolved there. Subject to that, the courts at [City] have jurisdiction.

13. Changes

If we change these terms in a way that matters, we'll tell you by email or in the app before the change takes effect. Continuing to use Ourpoint after that means you accept the new terms.

14. Contact

Support: support@ourpoint.in. Grievances: see the grievance page.